One disappointing development I noticed when I returned to India is a side effect of corporate globalisation: recorded messages when you call in to customer service. On the one hand you still have MTNL (Mahanagar Telephone Nigam Ltd. the public utility company that provides telephone and internet services) that hasn't caught up with the times. So much so that they don't pick up ANY of four billing query lines and the hotline staff actually empathise with me and ask me to complain to their superiors (who don't pick up the phone either).
On the other hand, you have to listen and decipher 500 menu options before you get to an operator.
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